Ninja Ship Refund Policy
Effective Date: 06/29/2023
Thank you for using our prepaid shipping labels website. We strive to provide you with a seamless and reliable service. However, if you are not satisfied with your purchase or need to request a refund, please review our refund policy outlined below.
Eligibility for Refund:
a. Unused Labels: You may be eligible for a refund if you have purchased prepaid shipping labels but have not used them within 7 days from the date of purchase.
b. Technical Issues: If you encounter technical issues with our website or experience errors that prevent you from using the purchased shipping labels, you may be eligible for a refund. Please provide detailed information about the issue encountered when requesting a refund.
c. Service Failure: In the event of a service failure, such as non-delivery or significant delays caused by our shipping partners, you may be eligible for a refund. Please note that we will require relevant evidence and documentation to support your claim.
Refund Requests:
a. To initiate a refund request, please contact our customer support team at [email protected] or via Discord. Kindly provide your order number and a detailed explanation of the reason for the refund request.
b. Refund requests must be submitted within 7 days from the date of purchase or from the occurrence of the issue leading to the refund request.
c. Our customer support team will review your refund request and may require additional information or documentation to process your request. Please provide any requested information promptly to facilitate the refund process.
Refund Processing:
a. If your refund request is approved, we will process the refund within 3 business days of the approval.
b. Refunds will be issued using the original payment method used during the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
Non-Refundable Items:
a. Labels Used or Expired: Once a prepaid shipping label is used or has expired, it is no longer eligible for a refund.
b. User Error: Refunds will not be provided for errors or mistakes made by the user during the label purchase process, including incorrect shipping addresses or selecting incorrect shipping options.
Changes to the Refund Policy:
a. We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.
b. It is your responsibility to review the refund policy periodically. By continuing to use our services after any changes to the refund policy, you accept and agree to the revised terms.
Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer support team at [email protected]. We are here to assist you and provide further clarification.
Please note that this refund policy applies solely to prepaid shipping labels purchased through our website and does not cover other services or products offered by third parties.
By using our prepaid shipping label services, you acknowledge and agree to the terms and conditions of NinjaShip.io and the refund conditions outlined in this refund policy.
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